SourceOne Office

Refund and Returns Policy

Effective Date: August 2, 2026

Thank you for shopping at SourceOne Office Products, Inc. (sourceoneoffice.com). We take great pride in the quality of our office and school stationery products. We understand that there may be times when you need to return a purchase. This Refund and Returns Policy explains our guidelines and procedures regarding returns, refunds, and exchanges.

By making a purchase on our website, you agree to the terms outlined below.

1. Important Notice: No Returnless Refunds

At SourceOne Office Products, Inc., we maintain a strict policy regarding the processing of returns and refunds. Under no circumstances do we offer a “refund-only” (returnless refund) option.

To receive a refund, replacement, or store credit for any purchased item, you must physically return the item back to our facility. We will not issue any monetary refunds or credits while you retain possession of the product. This policy is strictly enforced to maintain fair business practices, ensure product quality control, and prevent fraudulent activity. If you are unwilling or unable to ship the item back to us, your request for a refund will be denied.

2. Return Eligibility Window

You have a period of 30 calendar days from the date your package was delivered to initiate a return request. If 30 days have passed since your delivery date, we unfortunately cannot offer you a refund or an exchange.

To be eligible for a successful return, your items must meet the following criteria:

  • The item must be completely unused, unmarked, and in the exact same condition that you received it.
  • The item must be in its original, undamaged packaging, including all inner wrappers, plastic seals, boxes, and tags.
  • All components, accessories, multi-pack items, or free promotional gifts included with the original purchase must be returned together.
  • You must provide a valid receipt, invoice, or digital order confirmation number as proof of purchase.

3. Non-Returnable and Final Sale Items

Certain types of items cannot be returned under any circumstances. These include:

  • Final sale items or clearance section purchases.
  • Customized, personalized, or custom-printed stationery and office supplies.
  • Bulk corporate orders that were specially fulfilled upon request.
  • Gift cards or digital vouchers.

4. The Return Process

If you wish to return an item, you must strictly follow the step-by-step procedure below:

  1. Submit a Request: Contact our customer support team at mossytt@sourceoneoffice.com within the 30-day window. Include your order number, clear photographs of the product you wish to return, and the specific reason for your return.
  2. Review and Authorization: Our team will review your email application. If your return meets our criteria, we will issue a Return Merchandise Authorization (RMA) number along with our specific return shipping address. Do not send items back to us without receiving an RMA number first, as unauthorized shipments will be rejected.
  3. Packaging and Shipping: Securely pack the item in its original packaging to ensure it is not damaged during transit. Print and attach your RMA form inside or outside the package.

Return Shipping Costs

You are solely responsible for paying all shipping costs associated with returning your item. Original shipping costs paid at checkout are strictly non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance for returns valued over €50. We cannot guarantee that we will receive your returned item, and we are not liable for packages lost or damaged by the carrier during the return journey.

5. Inspection, Approval, and Refunds

Once your return package arrives at our warehouse, our quality control team will open and thoroughly inspect the items to verify their condition.

  • Approval: If the items are confirmed to be unused, undamaged, and complete in their original packaging, we will send you an email notifying you that your return has been approved. Your refund will then be processed automatically, and a credit will be applied to your original credit card or original payment method within 7 to 10 business days.
  • Rejection: If the inspection reveals that the item has been used, is damaged, is missing pieces, or is not in its original packaging, your return will be rejected. In this scenario, no refund will be issued, and the item will be sent back to you at your expense.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, physically damaged upon arrival, or if you received the wrong product entirely, please contact us immediately at mossytt@sourceoneoffice.com within 48 hours of package delivery.

Please note that even for damaged or defective merchandise, our strict policy still applies: you must return the physical item to us before any resolution is finalized. However, if our team confirms that the damage or defect occurred prior to delivery or was an error on our part, we will provide a prepaid shipping label so you do not incur return shipping costs. Upon receipt and verification of the damaged product at our warehouse, we will gladly ship out a replacement item or issue a full refund.

7. Exchanges

We only replace items if they are defective, damaged, or if you received the incorrect item due to our error. If you need to exchange an item for the exact same product, please send an email to mossytt@sourceoneoffice.com to obtain authorization and shipping instructions. Just like standard returns, the physical exchange item must be received and inspected at our warehouse before the replacement package can be prepared and shipped out to you.

8. Contact Information

For any inquiries regarding this policy, please reach out to our team:

  • Company Name: SourceOne Office Products, Inc.
  • Website: sourceoneoffice.com
  • Customer Support Email: mossytt@sourceoneoffice.com
  • Address: 9830 Norwalk Blvd, Suite 130, Santa Fe Springs, CA 90670, USA
  • Phone: +(1) 562 944 4000