SourceOne Office

Shipping Policy

Effective Date: August 2, 2026

Welcome to SourceOne Office Products, Inc. (sourceoneoffice.com). We are dedicated to delivering our premium office and school stationery products to your doorstep in a fast, secure, and highly efficient manner. This Shipping Policy governs the shipment and delivery of any items purchased on our website.

By placing an order on our Site, you accept and agree to the terms, timelines, and conditions detailed below.

1. Domestic Shipping Destinations

We proudly offer nationwide shipping across the United States, covering all 50 states, Washington D.C., and available U.S. territories. Please note that certain remote locations, including parts of Alaska, Hawaii, and military addresses (APO/FPO/DPO), may experience slightly longer transit times depending on the carrier limitations.

At this time, we do not support direct international shipping through our automated checkout system. If you are located outside the United States and wish to place a corporate or bulk order, please contact our support team directly at mossytt@sourceoneoffice.com to discuss custom freight arrangements.

2. Order Processing and Handling Time

Our logistics and fulfillment team operates diligently to prepare your items for transit.

  • Standard Processing Window: All orders are processed and prepared for shipment within 1 to 2 business days (Monday through Friday, excluding major U.S. holidays) after payment confirmation.
  • Cut-Off Times: Orders placed before 12:00 PM Pacific Standard Time (PST) will begin processing the same business day. Orders placed after 12:00 PM PST, or during the weekend (Saturday and Sunday), will begin processing on the following business day.
  • Order Modifications: Because our system processes orders rapidly to ensure fast delivery, we cannot guarantee changes to order contents or shipping addresses once an order is placed. Please double-check your information carefully during checkout.

3. Shipping Methods, Rates, and Estimated Delivery Times

We partner with reliable regional and national postal carriers, including United States Postal Service (USPS), United Parcel Service (UPS), and FedEx, to offer you competitive shipping solutions. Shipping fees are calculated dynamically based on total order weight, dimensions, and the final delivery location.

A. Delivery Methods and Timelines

  • Standard Shipping: Estimated delivery within 3 to 5 business days after the package leaves our warehouse facility.
  • Expedited Shipping: Estimated delivery within 1 to 2 business days after the package leaves our warehouse facility.

Please note: The delivery timelines mentioned above are estimations provided by our carriers and are not legally binding guarantees. Remote areas may require additional transit days.

B. Shipping Rates

Exact shipping rates will be calculated and clearly displayed on the checkout page before you finalize your payment. From time to time, we may offer promotional free standard shipping for orders that exceed a specified monetary threshold. Such promotions will be clearly advertised on our website homepage and are automatically applied at checkout.

4. Shipment Tracking and Delivery Confirmation

We believe in complete transparency throughout the delivery process.

  • Tracking Numbers: As soon as your order is packed and picked up by our carrier partner, an automated shipping confirmation email will be sent to the email address associated with your account. This email will contain your specific tracking number and a direct link to the carrier’s online tracking portal.
  • Status Updates: Please allow up to 24 hours from the receipt of your shipping confirmation email for the carrier tracking status to update and display active tracking movements.

5. Delivery Issues and Missing Packages

It is the sole responsibility of the customer to provide an accurate, complete, and safe shipping address during the checkout process.

A. Wrong Address and Undeliverable Packages

If a package is returned to our facility by the carrier due to an incorrect address entered by the customer, missing apartment/suite numbers, or because the package was deemed undeliverable, the customer is responsible for payment of additional shipping fees to re-route or resend the order. If you opt for a refund instead of reshipment under these specific circumstances, original shipping costs paid at checkout will be deducted from your total refund amount.

B. Stolen or Missing Packages

If your tracking information indicates that your package was successfully delivered to your specified address, but you cannot locate it, please follow these steps before contacting us:

  1. Check with neighbors, building managers, or front desk personnel to see if the package was accepted on your behalf.
  2. Search thoroughly around your porch, garage, and side doors.
  3. Wait an additional 24 hours, as carriers occasionally mark packages as “delivered” prematurely while still in transit.

SourceOne Office Products, Inc. is not liable for packages that are stolen, lost, or misplaced after a verified successful delivery by the carrier. We highly recommend shipping to a secure location where someone is present to accept the delivery.

6. Damaged and Lost items in Transit

If your package arrives physically damaged or open due to mishandling by the carrier during transit, you must contact our customer care team within 48 hours of receipt at mossytt@sourceoneoffice.com.

Please take clear, high-resolution photographs of the damaged outer box, internal packaging, and the affected stationery products. Our team will review the photos and coordinate with the carrier to file an insurance claim. We will prioritize sending you a replacement or initiating a resolution once the physical item return or verification process is complete, in strict compliance with our Refund and Returns Policy.

7. Holiday Closures and Carrier Delays

Please anticipate potential delays during peak shopping seasons, major national holidays, and instances of severe inclement weather. Our fulfillment center will be closed, and shipments will not be processed, on the following federal holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day (Fourth of July)
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

SourceOne Office Products, Inc. cannot be held liable for delivery delays resulting from events outside our immediate control, including but not limited to severe weather conditions, carrier service disruptions, national labor strikes, or natural disasters.

8. Contact Information

For any shipping inquiries, please contact our support team at mossytt@sourceoneoffice.com or visit our website for more information.